2014 has been called the “Goldilocks Year” for professional service organizations (PSOs). Businesses saw incremental improvements that were not too high and not too low, but rather the steady level of growth required to ensure stability and success. According to the latest professional services benchmark report from SPI Research, these organizations make far more money on gradual and predictable growth than they do on big revenue swings brought on by mega-projects that cannot be repeated. “By applying ‘The Goldilocks Principle’ to professional services in the future… incremental growth, productivity and profit enhancements combine to deliver results that are ‘not too hot’, ‘not too cold’ but ‘just right!’”
Our announcement today heralds a significant advancement for public sector cloud adoption.
The City of Port Coquitlam, British Columbia has gone live with Unit4 Business World ERP and is the first Canadian municipality to host data in the cloud. The customer cites potential for cost savings, increases in full-service and support, and greater access to delivery specialists beyond what they could resource internally, as key cloud advantages.
The Services industry is big and growing fast. A wide range of companies like Netflix, Amazon, Airbnb, and Starbucks epitomize the digital economy having succeeded above competitors to deliver digital business model innovations and excellent service. Their success is the result of delivering flawless service which depends heavily on their people. The only way to support people to deliver this kind of service is through an infrastructure that helps them perform with excellence.
In this article Thomas Staven, Director of Corporate Product Management at UNIT4, writes the best user experience is when the machines do it all for you. Like cars, the era of self-driving enterprise IT is near. Continue reading
Digital business transformation has the world abuzz. New models! New threats! New opportunities! We are obsessed with every exciting new-fangled thing that will skyrocket our organizations to unfathomable heights…or leave us a broken heap on the side of the launch pad. Time is moving faster and faster as we speak. Continue reading