Earlier on this week I attended the FutureGov summit in Canberra, an event which brings together senior public servants from Australia, to collaborate on the latest ICT developments impacting government service delivery.
Open Data is a hot topic at the moment, with surveys and articles ranging from the best place to set up a Data Centre (which is the US, if you were wondering), analysis of the Shakespeare Review, and myriad questions about the benefits of data transparency.
But what’s the reality of this for the healthcare industry, one that would surely benefit from data sharing?
Are shared services the answer?
The Australian council system is an unusual one. In New South Wales they have 152 councils, and although it’s a big state, in comparison with the way things are run in Europe, the ratio of councils to people seems far too exaggerated. Especially, when there is such a disparity between council sizes. The smallest only has a population of 1251, which means that the level of support and services will far outstrip that of one of the larger councils, where resources sometimes have to provide for over three hundred thousand people.
In order to manage budgeting in UK Government, the NAO (National Audit Office) believes that there must be enough information made available about the cost benefit of resource spending, in order to know where money is being spent. And this is something that the Treasury is neglecting.
Never stop improving; any business project that isn’t carefully managed slowly starts to fail.
Introduce performance metrics which align SSC objectives with management actions including service level analysis, a balanced scorecard and a continuous improvement programme for all processes.