Author Archives: Chris Quinn

Chris Quinn

About Chris Quinn

UNIT4 UK PR Manager - Public Sector & Education at @UNIT4_UK

UNIT4 ERP underpins transformation programme at Coventry City Council

UNIT4 Agresso ERP Local Government Platform underpins a transformation programme at Coventry City Council that has saved over £3M to date

Coventry City Council provides a wide range of services to over 320,000 citizens, aiming to improve the city as a place to live, work and play.

In the wake of the 2010 Comprehensive Spending Review and the subsequent funding cuts to the sector that will last for the foreseeable future, council leaders began an organisational transformation programme – ‘ABC’ (A Better Council for a bolder Coventry). Continue reading

Top tips for shared services in Government

shutterstock_108195326Tip No. 8: Track success and adapt

Never stop improving; any business project that isn’t carefully managed slowly starts to fail.

Introduce performance metrics which align SSC objectives with management actions including service level analysis, a balanced scorecard and a continuous improvement programme for all processes.

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Top tips for shared services in Government

shutterstock_83131618croppedTip No. 7: Culture, people and communication

Change management issues are often cited as the most problematic when moving to a shared services model. A successful transition to the SSC model is substantially improved when a structured transition/migration plan is put in place before the project begins.

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Top tips for shared services in Government

shutterstock_70819276Tip No. 6: Look for Innovation

Consider the latest technologies, consumer driven technologies like BYOD and social media along with clo8ud technologies are facilitating awe inspiring changes in the way we communicate and work. Mike Bracken the UK Government’s Digital Director at a recent Intellect conference said that public sector leaders often get het up with the size and complexity of technology within their operations.  He went on to say that technology was best kept simple and cited the example of Facebook managing 865M customers with only 3000 staff.

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Top tips for shared services in Government

shutterstock_75432931Tip No. 5: Don’t just focus on cost reduction

Experience shows that organisations focusing their SSC implementation solely on cost reduction end up with poor quality services, which are more expensive to operate than a higher service quality alternative. The cost of rework is much higher in an environment where there is little focus on performance measurement, service level agreements (SLAs) and service costing. Staff motivation can become an issue, since people do not enjoy working in an environment where there is little focus on determining and meeting customer needs. The cost of hiring and training additional staff in an SSC with high staff turnover again ensures that in the end it becomes a very expensive option.

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