Monthly Archives: August 2012

Top tips for shared services in Government

shutterstock_108195326Tip No. 8: Track success and adapt

Never stop improving; any business project that isn’t carefully managed slowly starts to fail.

Introduce performance metrics which align SSC objectives with management actions including service level analysis, a balanced scorecard and a continuous improvement programme for all processes.

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What’s the future for Dell?

shutterstock_86265820As its share price drops, is the company adrift in a changing market?

Twenty years ago, owning a PC was tantamount to being at the forefront of technology, yet these days it’s been cast aside in favour of shiny smart phones and touch screen tablets.  So what’s the future for the humble PC, and one of its major manufacturers, Dell?

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Central government overspends on shared services

shutterstock_66808108Scheme costs 500 million more than anticipated according to PAC

Central government hasn’t been having the same success as local government in their aim to integrate back office services.  The chair of the Committee of Public Accounts, MP Margaret Hodge has claimed that, “Government could save significant sums of money if it pooled back office functions such as finance, HR and procurement.”

Yet, the report into their attempts to date has been far from complementary; the efforts haven’t resulted in savings, in some cases it’s actually cost taxpayers more!

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Shared Service Success!

shutterstock_68244526Positive news from five local authorities

As newspapers are full of tales of the success of the Olympics, and commentators are debating whether this new energised Britain can last beyond the afterglow of the closing ceremony, the theme of collaboration for the common good has extended into local government this week.

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Shopping? No we’re commuting!

shutterstock_94502980Is M- Commerce the future for Retail?

Over the last year there have been several pilot schemes in Asia which have allowed commuters to shop in virtual grocery stores with their smartphones. These stores have been built in underground stations, allowing shoppers to scan QR codes and purchase products on the move. They feature virtual fridges and shelves stocking life-size images of the products that people might want to buy…

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