Sally Ellis

Making Shared Services Work

shutterstock_89143015Growing expectations that public-sector organizations need to be more accountable to stakeholders and deliver better public services have left governments struggling to provide more citizen-focused services with less funding.

We’re asking whether Shared Services can make the difference they need.

The UK government clearly thinks so, with Central and Local government changing the way they work… Xentrall Shared Services- a partnership between Darlington and Stockton Councils – is a strong advocate of the benefits– they believe it demonstrates innovation, both technological, and economic- making it perfect to meet the new fiscal challenges.

But, with Oracle announcing this week that they have signed a deal which will purportedly save the taxpayer 75 million pounds – offering more shared service savings by reducing the government’s requirement for software upgrades, we have to ask whether this will really save in the long run? Or whether this is just another cost saving scheme that fails to meet demands.

The cost of change can be high, and the government must realise that software implementation amounts to more than just the initial licence cost.

Some interesting pointers for those considering making the change:

  • Shared services projects should receive no additional start-up funding and should be required in the first year to deliver savings compared to the previous arrangements.
  • If subsequent investment in IT is needed, it should come from money already saved.
  • Implementation should be quick
  • Running costs should be low without the need for expensive external consultants
  • There should be post-implementation agility; users should be able to modify their systems rapidly and without huge expense when their changing circumstances demand it

Take a look at our paper on Planning and Implementing Shared Services for more information

Related Posts

  • August 14, 2012 Central government overspends on shared services Scheme costs 500 million more than anticipated according to PAC Central government hasn’t been having the same success as local government in their aim to integrate back office services.  […]
  • August 14, 2012 Shared Service Success! Positive news from five local authorities As newspapers are full of tales of the success of the Olympics, and commentators are debating whether this new energised Britain can last […]
  • October 22, 2012 Information is knowledge NAO report slams poor reporting by the Treasury In order to manage budgeting in UK Government, the NAO (National Audit Office) believes that there must be enough information made […]
Sally Ellis

Sally Ellis

Marketing Communications Executive at UNIT4 Group.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle PlusYouTube

Choose your comment platform

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>